|The Myth of Instant Success|
|Written by Patrice Lewis|
Ha ha. Pretty funny, eh? And unrealistic, of course. No one in their right mind would expect to give a concert without years of practice under their belt.
Yet this is exactly what some people have in mind for a craft business: instant success. One craft show and you’re established forever. Word will spread like wildfire. People will flock to your booth and spend money like water. You’ll never have to return to your nine-to-five job again. Ta-da!
It’s far too easy to look at a successful crafter and assume that you, too, can achieve that level of success. But here’s the thing: you can. Remember, the crafter you admire did not achieve that level of success immediately. Nor will you. And never forget the far greater number of crafters you can’t see, because they’re no longer in business.
We run a home craft business. It’s our sole source of income. We work at home. We don’t have to commute. We get to see our kids all the time. We’re living the American dream, everyone’s fantasy lifestyle. (Right.)
Gosh darn, aren’t we lucky.
The harder I work, the luckier I get
A successful craft business is a mixture of several things: sound business sense, sheer hard work and good preparation. Most of all, a successful craft business needs to sell a unique product that fills a niche or, even more creatively, make the niche to sell the product (pet rocks, anyone?).
In other words, no successful crafter has done the equivalent of booking a concert in Carnegie Hall on a new instrument. But it doesn’t hurt to keep Carnegie Hall in mind when embarking on your craft business.
Of course you’re going into business because you have high expectations of success. There’s nothing wrong with that. (What would be the opposite—that you went into business with the expectation of failing?)
However, temper your expectations with a huge dose of reality. Your product is in competition with every other booth at the craft fair, with every other Web page on the Internet, with every other business out there that is vying for the customer’s dollar. It’s up to you to garner the patience to keep improving your product, your pricing, your exposure, your market, your wholesalers or whatever other means you utilize to increase business. And this all takes time.
Patience and foresight
The patience is obvious, but where does the foresight come in? You need foresight to be able to project ahead, sometimes far ahead. This is a highly unappreciated skill and one you should practice regularly. Nearly any business decision you make will have an impact on your future.
If you annoy the craft coordinator of a local craft show, you may not realize that he probably knows and might mention you to the craft coordinator of a larger show, who will then mention you to yet another craft coordinator, and so on up the chain. You could find yourself blacklisted.
Alternately, if you prove to be an ideal vendor at a local craft show (non-complaining, helpful, complimentary, prompt, self-sufficient, etc.), then not only will you be invited back the following year, but your reputation may (and almost certainly will) spread to larger events. Everything is a chain reaction.
Or let’s say you need a new table saw because your old one is on its last gasp. Do you splurge on the finest table saw money can buy, putting it on your credit card and tossing the dying saw in the scrap heap? Or do you nurse your old saw along for another month or two while you save up the money and pay cash for the best saw you can afford? If something glitches in the economy and your business slows down, which route will give you greater peace of mind? And which route is more likely to lead to your survival as a business?
Consider this: when you’re off having a good time on weekends and holidays, we’re usually working. Last New Year’s Eve, for example, my father called around 9 p.m. to wish us a happy New Year, and asked what we were doing.
“Working,” I replied, and it was true. My husband and I had put the children to bed and were sitting at the kitchen table, working through yet another production run while most of the Western world was off partying.
That’s what you have to do to succeed. You need to work hard, work consistently, work even when you don’t feel like working.
Build your reputation
It is, without question, our single best event of the year. We have a husband/wife team who manages the booth for us, and they are among the finest salespeople you’ll ever meet. For a giddy period of six or seven weeks, we sell our product in dizzying quantities.
Yes, we sell well at KC. But once again, what you’re seeing is the snapshot of our current success.
The reason we sell so well is that we’ve been there so many years and because our booth managers work their fannies off. The behind-the-scenes picture you’re not seeing is how long it took us to find our wonderful booth managers, how high the booth fee is, the taxes we have to pay to the state of Kansas, the hideously long hours we work during our busy season to supply them with enough stock to keep the shelves full, and on and on and on. This also doesn’t count the elusive things we work hard to maintain, such as high standards of quality, a handsome booth and our reputation as solid, dependable craftspeople. Whew.
So please don’t gripe that we’re successful, because you’re seeing a snapshot of the successful side we’re showing to the world. We’ve earned it.
What can you do to streamline your techniques? What can you improve in your salesmanship at craft shows? How can you display your products more attractively?
Half or more of your potential success isn’t so much a matter of product as it is a matter of management. Remember, good things come to those who wait. Oh, and to those who work their fannies off in the meantime. TCR
Patrice Lewis is cofounder of Don Lewis Designs. She and her husband have been in business for 15 years. The Lewis family lives on 40 acres in north Idaho with their two homeschooled children, assorted livestock, and a shop which overflows into the house with depressing regularity.